Below is a list of services offered by National Ambulance LLC . Contact us and allow us to design a high performance, cost effective, mobile healthcare service model that will best serve your patients.
Advanced Life Support (ALS)
All of our Advanced Life Support (ALS) Ambulances are certified and inspected by the Department of Public Health. Our ALS ambulances are staffed with EMT Paramedics certified in pre-hospital care, equipped to provide Basic Life Support (BLS), Advanced Life Support (ALS), and Interfacility Specialty Care Transport (SCT) services. Their capabilities include but are not limited to: advanced airway management, cardiac monitoring and defibrillation, IV administration, and administration of select life-saving medications. Each of our Paramedic’s undergoes extensive customer service training, ALS skills simulation, and compliance training that preparing them to serve you with skill and compassion when you need it most.
Primary 911 Response & Back Up 911 Response
We are equipped to address any and all of your emergency needs. At National Ambulance we feel the best way to provide local EMS service is by supplementing local 911 coverage with mutual aid and ALS intercept services. National Ambulance works cooperatively with local fire departments and municipal agencies to assist in meeting the needs of citizens relying on 911 EMS services. Our goal at National Ambulance is to work jointly with local EMS organizations to provide vital services whilst allowing mutual autonomy.
We understand that all municipalities have different EMS coverage requirements and regulations. If you require Primary 911 EMS response coverage we will meet your needs.
Basic Life Support (BLS) Ambulance
All of our Basic Life Support (BLS) Ambulances are certified and inspected by the Department of Public Health. Our BLS ambulances are staffed with Emergency Medical Technicians certified in pre-hospital care and equipped to provide basic emergency care. Their capabilities include but are not limited to: monitoring vital signs, patient assessment, airway management, oxygen delivery, application of dressings and bandages, splinting of extremities, spinal immobilization, and administering CPR. Each of our EMT’s undergo extensive customer service training, skills simulation and compliance training that prepare them to serve you with skill and compassion when you need it most.
Non – Emergency Ambulance Services
Non-Emergency Ambulance Services, otherwise known as Medical Stretcher Services, transport non-emergency patients moving to, from, and between health care facilities for medically necessary reasons that are not a direct result of a sudden or unexpected deterioration in the patient’s condition. Non emergency transports do not manage life, limb,or function threatening conditions. Transports include hospital discharges for patients who are unable to use conventional means of transportation, or those requiring specialized equipment or treatment.
Private insurance plans have varying rules and requirements regarding coverage for non-emergency ambulance service. Virtually every insurance company, however, will require that non-emergency ambulance services be medically necessary. Private insurance does not cover transportation for the convenience of the patient or transports to preferred facilities or physicians. Insurance plans generally require prior approval or a doctor’s signature for transport. Specific origin and destination restrictions may apply. Be advised, select private insurance companies do not provide non-emergency medical transportation coverage.
When calling for non-emergency ambulance service, please be prepared to provide the call intake specialist with basic patient information as well as information concerning and the type of service being requested. Requests for ambulance transports that require advanced life support (ACLS) will require additional information be given to the call intake specialist regarding the patient’s condition and treatment required. National Ambulance is committed to providing hassle-free, efficient, punctual service for all non-emergency ambulance requests.
The term “bariatric” refers to patients who are classified as overweight or obese. National Ambulance specializes in bariatric services. Each bariatric ambulance is supplied with regulation equipment for the safe and efficient completion of all bariatric non-emergency transports. You can expect to be met with compassion by our employees for a safe, dignified, and professional experience.
National Ambulance has specialized bariatric equipment outfitting designated bariatric ambulances. Our bariatric units house equipment on board for timely response. All our crews undergo thorough bariatric transport training and are committed to the enhancement of care with special attention to comfort.
Behavioral Health Service
At National Ambulance our team members undergo expensive training for safe and effective transport for patients experiencing a behavioral emergency. This includes patient restraint training incorporating physical and or medical sedation. Additionally, our team members are educated on the legal application of Massachusetts General Law Chapter 123, Section 12 (a) and 12 (b) as related to ambulance transportation of patients experiencing a behavioral emergency. Our field staff also receive customized behavior emergency training for the de escalation of violent behavior patterns.
Event Standby Services
National Ambulance provides both committed and noncommitted ambulance standby support during sporting events, community gatherings, concerts, fairs, parades, and other public and private events. National Ambulance will design an individualized plan that incorporates all requirements and needs for each event.
National Ambulance works with event organizers, city or town officials and other public safety agencies to create special event plans prior to the event. Plans will address the type of venue, number of individuals expected to be in attendance, geographical social and seasonal considerations, local EMS capabilities, and access, egress, and staging of EMS resources. Small events generally have one or two Field Providers assigned. Large events are normally staffed by EMTs and Paramedics. Size dependent, some larger scale events may require a Supervisor, First Aid Station, mix of ALS & BLS Ambulances, and other specialized vehicles as necessary.
Long Distance Medical Transport Services
Long Distance Transports are designed for any level of patient care whether transferring to a facility across our state or returning home across the nation. For long distance calls our ambulances are stocked with all the necessary medical equipment and supplies to effectively provide BLS, ALS and SCT level patient care by our certified EMTs, and Paramedics.
Critical patients requiring high level care will find everything they need with National Ambulance’s Specialty Care Transport Units (SCTU). An experienced team of certified and credentialed specially trained Paramedics in Inter Facility Transfers provide patients with the highest levels of monitoring and care during these intensive situations.
National’s SCTU have safely transported critical patients in Massachusetts and throughout the northeastern United States. Upon request for transport, our skilled staff will acquire all pertinent information critical for the success of the transport.. The SCTU team will meet and exceed all expectations and requirements of the patient.
Upon arrival at the sending facility, the SCTU team will collaborates with the medical and nursing staff to prepare the patient for transport. With the latest in specialty care transport technology, the patient is placed in one of National’s dedicated specialty care units. These vehicles are designed and equipped with the monitoring, pharmaceuticals, and durable and disposable supplies needed for patient care during transport. At destination, the SCTU team provides a comprehensive report on the patient’s condition while transferring care to the receiving medical and nursing staff.
At National Ambulance, all units are implemented with equipment designed for pediatric care and transport such as pediatric immobilization devices as well as specialized attachments that modify the ambulance stretcher for safe and effective transport. All ambulances are equipped to to exceed the state mandated requirements for pediatric equipment such as nebulizers, and intubation supplies. Last, but certainly not least, when feasible and prudent we will allow a parent to ride in the patient compartment of the ambulance, as we understand how important it is for a parent to remain close to their child.
Handi-Cap Van Services
Care and comfort does not have to be compromised by individuals confined to traveling in a wheelchair. Whether you are traveling to and from a doctor’s appointment, dialysis treatment center, radiation therapy, outpatient procedure, or even a family function National Ambulance provides courteous attendants and specially equipped wheelchair coach vehicles for your transportation needs.
Our fleet of mobility assist vehicles have hydraulic wheelchair lifts which safely transport riders into and out of the vans. Our transportation specialists receive specialized training as Patient Assistant Technicians (PATs) and are CPR-First-Aid Responders; they understand the needs of those traveling in wheelchairs and provide the utmost in care and understanding.
National Ambulance is a community oriented service provider. We have been actively participating in the communities we serve. Whether participating in organizations such as the Chamber of Commerce, or actively supporting local nonprofits and charities, National Ambulance works hard to deepen our community relationships.
Our commitment to the community goes well beyond our role as leaders in specialized medical transportation. Our civic contributions extend throughout Hampden County as donors to numerous non-profit charitable organizations. These donations range from Community Education, Public Awareness, and the provision of medical Equipment & Supplies. National Ambulance regularly contributes staff, vehicles, and resources for ambulance standby services for public and charitable events.
Mobile Integrated Health
National Ambulance is willing to partner with your health care system to develop a mobile integrated healthcare (MIH) solution that will better serve your system needs.
In light of the increasing cost and complexity of today’s health care, National Ambulance is seeking Health System partners that are willing to evaluate the effectiveness of Mobile Integrated Health as a special project. National Ambulance believes that MIH is as an option for delivering education and proactive care within a community. By coordinating with community health providers, National Ambulance believes that a customized program, protocols and procedures may be developed to identify the need for preemptive care and outreach solutions. As part of our mobile integrated healthcare vision, qualified patients may receive basic evaluations and treatment in the privacy and comfort of their own homes or health care facilities. National Ambulance believes that these groundbreaking programs will help solve many of our nation’s healthcare delivery challenges by increasing access to high-quality healthcare for all, especially benefiting disabled or homebound patients in urban communities.
Patients face a greater risk of readmission when discharge instructions are not strictly followed, particularly when the diagnoses are: congestive heart failure, acute myocardial infarction, hip and knee fractures, pneumonia and chronic obstructive pulmonary disease (COPD). These hospital readmissions result in declining patient health, prolonged recovery time, and government-imposed penalties on the health system. National Ambulance’s mobile integrated healthcare vision provides a possible means to mitigate readmission rates, while improving the overall health of the community.
A possible add on options to MIH is Telemedicine. National Ambulance is seeking Health System partners that are willing to evaluate the effectiveness of Telemedicine. Another valuable component of mobile integrated healthcare is the ability to coordinate the skills of a paramedic combined with the technology of telemedicine to evaluate and treat patients in their homes. When a patient or caregiver is unsure if a patient’s symptoms warrant an emergency room visit, paramedics can evaluate these symptoms and the situation on-site and teleconference directly with a physician for further examination. The telemedicine technology provides a physician virtual access to the patient during the paramedic exam using webcams, on-board microphones and a specialized stethoscope.
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